I think the process of articulation in reference to technical writing is as follows:
Look at the interface (see how the interface is designed)
Determine how I will complete the task using the interface (do I need to modify my process)
Complete my task using the interface (note any modified processes)
When using the above process, there are several issues to consider:
- Do particular interfaces influence how technical writers work? I think definitely this factors into how we complete our work. At times, while using certain interfaces, especially types we are unfamiliar with, we may need to consult a book or participate in a training session. While using other interfaces this step may not need to be involved.
- While using different interfaces, should I change my technical writing process? I think by using different interfaces it is important to consider if the same process will always work. Unfortunately, some people get into the habit of the same process and are not open to change. Just because we always complete something using a certain process, does not indicate it is the best approach. It is important to investigate our process often and determine how we can improve it.
I think that articulation can best operate by technical writers using a generic process to complete their documentation but investigate ways to complete tasks more efficiently and differently while using certain interfaces. It is also important to think of how we would complete our tasks if we need to transition to another interface and the issues that may arise.